Meet Rachel.

Hi, I'm Rachel,

A customer experience expert, coffee lover and extreme optimist.

I help organisations of all sizes to create meaningful, profitable and wonderful customer experiences. I do this through online training programs and free resources.

Check out my latest interview with Customer Experience Magazine by clicking the button below!

Read the interview

Customer Experience Matters

86% of buyers will pay more for a great customer experience.

Start focusing on what matters - YOUR customers!

Companies who score high for customer satisfaction increase their revenue, customer base and marketshare.

If you're trying to attract more ideal customers, build a long term business and stand out amongst your competitors - enrol in our signature course today.

Our programs promise to:  

  • Be fun, relevant and interactive
  • Leave you with action steps for success and transformation
  • Provide measurable results
  • Have a 14 day money-back guarantee
  • Minus any overwhelm and jargon
Learn More

Our Online Course is opening soon!


  • A six-week online transformation program
  • Learn the exact steps to quantify and improve your customer experience
  • Build a customer-centric business
  • Gain more delighted customers, wonderful reviews and long term business growth


Our free guide unlocks the CX strategies from the most successful companies in the world. Learn from their experience and grow your business.