Online Courses

 
 
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All of our online courses are built with your business in mind.

Your customers are important to you so we want to support you in serving them in the best possible way.

 

E-commerce Excellence

£199

Who Is This Course For?

  • Solopreneurs

  • Online shop owners

  • Self-Employed

  • Freelancers

  • Photographers

  • Solo Accountants

  • Consultants

What’s Included?

  • A 1 hour coaching and training live session with one of our customer experience experts

  • A complete review of your online presence including website and all social channels

  • A personalised action plan on how to improve your business’s online customer experience

Topics Covered:

  • Customer Journey Mapping

  • Improving Every Touchpoint

  • Online Communication Best Practice

What Will I Learn?

  • How to have wonderful interactions with your customers online

  • Practical techniques on improving customer touchpoint’s

  • How your business’s website can attract more customers and be more customer friendly


E-commerce Excellence Plus

£499

Who Is This Course For?

  • Small Business Owners

  • Start-Up’s

  • Ecommerce sellers

  • Coaches

  • Small Retailers

  • Accountants

What’s Included?

  • A 2 hour coaching and training live session with one of our customer experience experts

  • A complete review of your online presence including website and all social channels

  • A personalised action plan on how to improve your business’s online customer experience

Topics Covered:

  • Customer Journey Mapping

  • Improving Every Touchpoint

  • Online Communication Best Practice

  • Complaint Handling

  • Gaining valuable customer feedback

What Will I Learn?

  • How to have wonderful interactions with your customers online, over the phone and in person

  • Practical techniques on improving customer touchpoint’s

  • How your business’s website can attract more customers and be more customer friendly

  • How to deal with complaints effectively

  • A step by step guide to getting valuable feedback from your customers

A Few More Details

All of our online training courses are delivered live using Zoom conference calling. We’ll make sure your course is delivered at a time that suits you and your schedule.

Action Plans

Following your Zoom call with us, your personalised action plan will be sent to you via e-mail. We will also go through your action plan over our Zoom conference call together.

The plan will include the following:

  • Feedback on your busines’s website in relation to customer friendliness and ease of use

  • Feedback on your social channels in relation to written text, images and engagement

  • Personalised practical tips to improve the customer experience your business is providing

Our Guarantee

You will finish your course feeling knowledgeable, refreshed and equipped with the practicalities you’ll need for amazing customer experiences!

If your not happy with your course then we’ll provide a refund or an alternative course for free.

It’s Time To Give Your Customers The Best Service Ever.

It’s Time To Give Your Customers The Best Service Ever.